Hi
@mmggxx, Welcome to the community and thanks for posting. There are several reasons why money will be put on hold, please see below article.
https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987 If it was processed as for goods and services, you may ask the sender of the money to follow the steps on the link below for the money to be accessible on your account.
https://www.paypal.com/uk/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176 For the money not to be held moving forward, please visit the link below.
https://www.paypal.com/uk/smarthelp/article/faq3743 I hope this helps. If this post or any other was helpful, please enrich the community by giving Kudos or accepting it as a Solution. Stay safe.
