Payment sent, but not visible

Dandelion2009_1
New Community Member
Hello, I was sent an email (to my paypal address) by PayPal saying that a friend of mine sent me a gift of $200.00. I confirmed with them personally that they did in fact send it. However, it’s not available anywhere on my PayPal profile. I even looked to see if it automatically transferred to my bank account, but it’s not there either. Help?
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1 REPLY 1

PayPal_Tricia
Moderator
Moderator

Hi @Dandelion2009_1

 

I'm sorry to hear of the concern with a missing money. Have you received money before? If not, you might need to complete a few steps in order to have the option to receive money

 

I hope this information helps!


Thanks, 
PayPal_Tricia

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