Payment received on hold

danielnavas10
Contributor
Contributor
I already updated shipping info more than a week ago when my item was delivered. When i try to update it right now there is no option that says “delivered” there is only “shipped” Paypal said I would get my money 1 day after the item was delivered. Why do I still not have my money? How can I get my funds released?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@danielnavas10 

 

Funds are normally released when any tracking number you have added to your transaction OR you used paypal shipping shows the item as delivered online + 1 day.

If you didn't send it trackable then its normally 21 days.


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Kudos / Solution appreciated.

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@danielnavas10 

 

Does tracking show the item as delivered to the buyer?


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Kudos / Solution appreciated.
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joselegante
Contributor
Contributor
Yes tracking shows that it’s been deliver to the buyer
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danielnavas10
Contributor
Contributor
I just asked buyer if it shows as delivered on pay pal. I know he received the item as he showed me it, but I don’t know if on pay pal it says delivered. I just asked him but he doesn’t seem to be answering
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danielnavas10
Contributor
Contributor
Hey he answered it still shows as “shipped” for him
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@danielnavas10 

 

Funds are normally released when any tracking number you have added to your transaction OR you used paypal shipping shows the item as delivered online + 1 day.

If you didn't send it trackable then its normally 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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mugdha
New Community Member

Online Business Magazine is my business. My client did there payment from paypal on 8th Oct till date my payment is on Hold. I submitted all required documents and Account review is also done. Received account reviewed confirmation mail. Please help me how do I release my hold payment.

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