Payment pending

[EO_Whamo]

I've sold a digital item thus I can't but tracking on it. It's been 7 days since the payment was sent. Currently it says "payment received" "On Hold" "Pending" What does all this mean exactly and how long can I expect to wait. I'm just concerned that the customer attempted to send the money but it bounced back to there account. The item I sold in now unusable and can't be returned, hoping I receive my payment as it's probably nothing to worry about.

[kernowlass]

@EO_Whamo 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed or shipped the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.