Payment on hold

Atul26
Contributor
Contributor

I provided a service to a client and after she sent the money on 30/04/2021, The payment is on hold.
I checked the information related to it, If said to mark it shipped, etc. And make sure the client confirms it. I have done that too.
Paypal still has to release it from hold, it never happened to me before. 

Please help me resolve this issue. How many days does it take? 
I am seeing this text for 3 days now -
You have successfully updated shipment information. You’ll get your money within 1 day of delivery.

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2 REPLIES 2

Mary_joy
Contributor
Contributor
Plss Help me my money onhold
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Atul26 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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