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Payment on hold.

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New Community Member

Payment on hold.

Hi, I've been transferred a payment of $40 from my student for some assignment help but it's on hold now. Paypal asked to make some updates which I did and then a pop-up window appeared and said that the customer needs to confirm the payment and I'll receive the payment after or within 7 days of the confirmation. The problem is when I reached my student he is saying that he hasn't received any email from Paypal for the confirmation.

Please let me know if there is any other way to get the payment released.

@payment, @paymentonhold

1 REPLY 1
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Esteemed Advisor

Re: Payment on hold.

@skmdsalem 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and they would be unable to release these funds any sooner than the 21 days.

 

The buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 


Advice is voluntary.
Kudos / Solution appreciated.