Payment on hold for Digitalised goods

[MundaneGamer]

So I’ve made a digitalised sale (by that I mean I’ve sold a digital item, does not have a physical format) and the money has been placed on hold which is normal for me, however it is not possible to speed up the process as I normally would since there is no tracking information to upload due to the fact it’s a digital item, even though I have concrete evidence to prove the item has been delivered and the customer is satisfied. My question is 2 fold; is it still possible to speed up the process of obtaining my money? And if not then how I do I get directly in touch with a PayPal representative without a phone call (for the purpose of uploading said evidence) Thanks in advance!

[kernowlass · Accepted solution]

@MundaneGamer 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.