Payment on hold even after item is delivered

5735neya
New Community Member

I recently sold a pair of shoes for 120 dollars and I printed out the label and sent to package to the post office to be sent out and three days later I check to see if the package has arrived at their location and it has said delivered but the money is still on hold in my account? I tried to reach out to Paypal and DEpop but no one seems to answer.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@5735neya 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.