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Hello!
I'm new to PayPal so I need some help.
Customer sent me money for a pc game key but he made so it needs shipment of the goods although goods are virtual. I got this message on payment : Eligible when you...Ship to the address on this page.Save your tracking or shipping info.
I read that if goods don't need shipment, I need to mark order processed. So I did that, but customer says he didn't receive any prompt so he can confirm that he got the goods. My current status is OK to ship. I don't know what to do. I'm in fear that customer could scam me, although he sent the money.
It would be awesome if somebody could help me. Thanks in advance!
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New seller hold, funds are released at 21 days, to get them released earlier you would need tracking.
Advice is voluntary.
Kudos / Solution appreciated.
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You have no paypal seller protection anyway for virtual / digital goods, you can sell them but at your own risk.
This is a high risk field for selling and accepting paypal, if you can use another safer method that would be best in my opinion.
Advice is voluntary.
Kudos / Solution appreciated.
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Thanks for explanation. Problem is that I already gave customer a cd key, but now I can't get the money for it since it needs shipment. I don't know if the customer made the mistake or he did it on purpose. As I understood, he can claim he didn't get the goods and get his money back.
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New seller hold, funds are released at 21 days, to get them released earlier you would need tracking.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
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- Subscribe
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- Permalink
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