Payment on depop being held

EW02
Contributor
Contributor
Hi, i recently made a few sales on depop. Two of which the payments are being held until they have been delivered. It’s now been a week since I shipped the items and I have messaged the buyers, who have confirmed to me that they have received the items, but PayPal still says the money is on hold. I know that as a new seller PayPal sometimes holds money for 21 days, but for the third sale I made the money came through fine and I am able to access it. Do the sellers need to do something on PayPal to confirm the payment can come through? How can I access my money??
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kernowlass
Esteemed Advisor
Esteemed Advisor

@EW02 

 

https://www.paypal.com/uk/smarthelp/article/faq3743


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