Payment on Hold
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After waiting for 6 months from my last transaction when PayPal put limitations on my account, they eventually removed the limitations and my account was made useable. How? I rang them up and told them I emailed them 5 months ago, and all the documents requested had been checked and approved. Someone simply forgot to do their job for 5 months.
1 month later. A customer purchased an item from our business. And PayPal immediately put the money ON HOLD.
Without cleared payment to my bank account, my business cannot release the item. The payment included all the shipping and insurance fees.
I have to get cleared funds to pay people for the goods, shipping, insurance and logistics.
But PayPal has magically done it again. Every transaction through PayPal is a disaster.
How do I get the money back to refund the customer including the PayPal fee? Because I am not waiting for PayPal for another 6 months to fix their own incompetence. I wont have any customers left to run my business.
May as well just go outside PayPal from now on because this is a borderline disastrous platform for getting goods to customers.
Everyone is doing business in this transaction except PayPal. Customer is paying. Vendor is selling. PayPal have put the transaction on hold and made the deal impossible.
- Labels:
-
Funds Availability
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Meclazine,
I'm sorry to hear about the delay in resolving your account's limitation. From what you describe, you're experiencing Funds Availability holds. The capital for fulfilling your orders cannot come directly from each payment. You will need to have the capability to fulfill an order prior to receiving the funds from that transaction. If a refund is to be issued, that too would need to be funded before the funds from the payment are made available.
I'm sorry for the inconvenience.
Olivia
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal ask payment method twice in My Money Archives
- Payment in My Money Archives
- I can’t use pay pal as a payment method on my ps5, any ideas? Please help in My Money Archives
- i cant make a purchase online using paypal in My Money Archives
- PayPal took money from my account because buyers card issuer took it in Payments Archives