Payment of £200 received, but not credited into my account, has PayPal robbed me???

[apecliffe86]

Long story short, my wife sent me £200.00 on the 3rd June 2020, via her PayPal account, into mine and the payment was as friends and family. I received all of the usual notifications you'd expect and so did she. Shortly after this payment was supposedly received, I logged in to my PayPal account, my recent activity showed the £200 payment as received, but my account balance didn't. At first I thought that PayPal may just be a little slow today, so left it an hour or two and checked it again, still no £200???, I had to make a payment of approx £82 and it took money from my bank account, despite me knowing that I had just received £200? several more payments were made and every time it was taking money via my bank, not the credited £200. I have tried PayPal's chat service, been thrown from one dismissive person to another, so has anyone else suffered as I have, and did they manage to get it resolved?

Also I have downloaded a running transaction history spreadsheet and the total amount shown as my current balance is, surprisingly, £200 more than my current balance which is missing that £200!

Thanks for any help you can provide

[kernowlass]

@apecliffe86 

What does it say next to the transaction in your wifes Paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.
5. Pending/Uncleared with a clearance date.
6. Pending awaiting authorisation.

[apecliffe86]

@kernowlass The payment says "money received" I checked my account thoroughly incase it was "pending" and also the wife's to ensure that it had cleared her PayPal account, and it's 100% left her account, it's been received by mine, but the amount in question has not been credited.

[kernowlass]

@apecliffe86 

Very odd, but when i gave you the list of options above i meant to know what it said next to the transaction in your wifes account and not yours as that is where the clues normally lie.

[apecliffe86]

It says "Money Sent" no exclamation marks, or anything out of the ordinary