Payment is on Hold for Service

[ManpreetSingh]

Hi, 

I have received two payments today and both of them just straightly went on HOLD. My Payment never gets on HOLD. Now When I tried to get the money sooner it asked me to enter the Shipping Info. Well Both of them were services, but still, I added the shipping info as shipped with no tracking. Now it is saying that my money will get released in 1 day after the delivery. Umm delivery??? I am just not sure what to do now. 

Customer Care is offline due to COVID-19. 

Even Chat is offline, a bot is talking.

Any help?

[kernowlass]

@ManpreetSingh 

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-...

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed or shipped then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.