Payment being held

[FreyaM]

Hiya! 

So i sold something on Facebook marketplace and to be safe i chose to use Paypal. However my money is now being held and i dont know how to solve it as i never shipped it (was handed to the person as they lived local) so i cant give paypal proof which is why i am stuck. Is there anyway to get the money? Would i need the buyer to confirm it? 

Thanks in advance 🙂

[kernowlass · Accepted solution]

@FreyaM 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.