Payment Still On Hold

[jhopeyana]

Why is my buyers' payment still pending? My buyer, who I am in contact with on Twitter, has received the message of me updating the item status as proceeded and confirmed it. My buyers' payment is still on hold on my account though it was supposed to be released once my buyer has marked the service as received. What is going on?

[kernowlass]

@jhopeyana 

Paypal is 'country specific' so advice often depends on what country you are in. As you have not added your country to your community profile or said in your post then we can't help at the moment.

[jhopeyana]

I'm from latvia, my buyer is in London

[kernowlass]

@jhopeyana 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As Paypal can validate the tracking information online, once it is delivered they can release the funds.

As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

The buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.