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PayPal took my money and no one will respond

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New Community Member

PayPal took my money and no one will respond

I paid cash at a store to add money to my paypal account I do this all the time no problems this time it isn’t received I talk to the company (sheetz) they say it was successful on their end nothing they can do so I speak with PayPal took me a week to get in contact with them and they just keep saying it went through which it didn’t there was one that went through that day but the other didn’t I showed them receipt proof and they just keep saying here’s the Id number that went through not being the id number of the one I have a complaint on and I can’t get connected with anyone that will help and I don’t know what to do