Hi @DC2019,
Thank you for your post! I'm sorry to hear about the negative balance and I will be happy to help shed some light on the most likely scenarios.
Is it possible that a payment that you made within the last few weeks was unable to be funded by your bank account? If an Instant Transfer payment was made to another party and the bank denied the payment and returned a response of insufficient funds, the transaction would be tried again a few days later. If that attempt failed too, and the backup card was similarly unable to be used, the account would be taken negative. Once the balance is negative, and payments received would go toward that negative balance until the balance is again positive.
Another possibility is that you received a payment that was disputed by the sender. If that happens, the payment is held, and that can cause a balance to become negative. Are there any disputes open in the Resolution Center? Are there any closed disputes that were not found in your favor?
I hope this helps!
Olivia
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