New to the community? Welcome! Please read our Community Rules and Guidelines
Not exactly sure what the issue you're having with your account is...as no one here can see into your account what's going on:
If your account is limited asking for documents, you must resolved the limitation first.
If you are experiencing delayed funds availability, because your transaction is high risk, here are some shipping tips that may help you get your payment sooner:
Here’s how (These options may not be available for some countries):
Seller/Recipient: Add tracking information, FIRST:
1. Click Activity at the top of the page.
2. Find and click the original payment for the item or service.
3. Click Add Tracking Info.
4. Select an Order Status: Processed (for virtual goods or services) or Shipped (with or without tracking info).
Then ask buyer to confirm receipt (option may be available within or after 48 hours):
Note: Not all purchases require receipt confirmation.
If buyer does not confirm receipt then PayPal will release the funds after 21 days. Occasionally a payment will be held longer if it is a high risk transaction involving high value payments, electronics, event tickets, jewelry, luxury brand name merchandise.
If you need to speak with customer service, click HELP at the top menu, then click Message Center under the search bar.
If you just wanted to vent. 👍
If they're saying they can't confirm its you, restart your device or try resetting your password. Use the website to log on as opposed to the app and vice versa.