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PayPal employee lied.

Stolemymoney1
New Community Member

PayPal employee lied.

was told that PayPal employee was sending confirmation that seller had to confirm and my funds would be instantly released. He tried and it would not let him. Why did she lie to me?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: PayPal employee lied.

@Stolemymoney1 

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.