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PayPal charged my bank account but merchant did not receive

Yirendral
Contributor

PayPal charged my bank account but merchant did not receive

Hi, good day.

I purchased a laptop from online last Feb 17, 2021 and PayPal charged the amount from my bank on that day.

However, it seems the merchant did not receive the payment so I had to pay them again today the amount that was charged on Feb. 17, 2021.

Can PayPal help me investigate this? Where did the money charged from Feb. 17, 2021 went?

1 REPLY 1
Yirendral
Contributor

Re: PayPal charged my bank account but merchant did not receive

Transaction history was missing from that date as well. T_T