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PayPal app not showing balance

Contributor

PayPal app not showing balance

Hi, When I open my PayPal app through my iPhone I can’t see my balance even though I have money in my account. I have logged on to my account via laptop and the funds are still there I just can’t see my balance on the app on my phone. Is anyone having the same problem and is there a fix. By the way this only happened after I updated the PayPal app, this is a really poor interface and when opening the app it doesn’t even ask for Touch ID like it used to even though it is still active.

57 REPLIES 57
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Contributor

Re: PayPal app not showing balance

yes also having this problem, can't find wallet, i think they don't want you to use the app anymore to withdraw money, it is now useless might as well remove the app and use a laptop for paypal

Contributor

Re: PayPal app not showing balance

Same frustrating issue here. iPhone 6s. Suddenly not able to see my balance. Bad form, PayPal. Hopefully a fix will come ASAP.
Contributor

Re: PayPal app not showing balance

I and my wife have exactly the same problem on our iPhones (both updated to ios13 today) but not on our iPad. Looks like a bug in the latest release of the app.
Contributor

Re: PayPal app not showing balance

hi we've the exact same problem, such a pain!!  

Contributor

Re: PayPal app not showing balance

I have this problem on Android 10
Contributor

Re: PayPal app not showing balance

Same issue here ever since the latest paypal update on an iPhone X. Please fix this as it is very inconvenient as i cannot withdraw funds or view my balance!!
Contributor

Re: PayPal app not showing balance

Same issue too, iPhone 7, was fine 2 days ago - updated and not showing balance, hoping it’s a bug (quickly fixed!) if not then the app is useless.
Contributor

Re: PayPal app not showing balance

I am having the same issue even though I have been running ios13.1 for weeks without issue. Must be pay pal app. 

Contributor

Re: PayPal app not showing balance

I’m having the same issue - Had the iPhone 11 with IOS 13 and the app keeps notifying me to add a new card (I have two already linked) and there’s no balance displayed. Nothing in Settings seems to help. My iPhone 8 was fine yesterday and my iPad is showing the balance too. Really annoying!