PayPal Money on Hold

[cf96200]

I recently sold a virtual item to a customer, where he sent 35USD. The money has now been put on hold. When I try to add tracking information, it says there's a "Technical Error" so I can't confirm it has been successfully shipped. Maybe there is something I can verify to remove this restriction? I have my Passport, Mobile Number, Email Address to remove this. Please help!

[PayPal_Michelle]

Hi @cf96200,

I'm so sorry to hear that you experienced this error. If it is still preventing you from accessing the tracking section of the transaction, please contact our customer service directly so they can investigate the error. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.  

I hope this helps and thank you for joining the Community!
 

Michelle 

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