PayPal Holds

webol22
Contributor
Contributor

What do I do when I sell an item that is not shipped, but instead a digital item?

I cannot upload tracking of course, and all my buyers literally don't have PayPal accounts, meaning they can't confirm the receipt.

They often leave positive feedback too on the eBay transaction.

Anything I can do? Really can't afford to wait 21 days for the release, as I'm selling multiple a day and these items are expensive.

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@webol22 

 

Feedback does not count into it.


Read this:

How can I release my payment(s) on hold?

 

After updating PayPal transaction, you can ask buyer to confirm receipt:

How do I confirm receipt of an item?


Kudos & Solved are greatly appreciated. 🙂
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webol22
Contributor
Contributor

As stated, the buyers do not have a PayPal account, meaning they cannot confirm the receipt

 

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