Pay pal refusing to remove a limitation

Chenin17
New Community Member
So I have sold on ebay, pay pal held my money for 5 weeks, now they want a receipt for the item which I don't have, it was an unwanted gift. They won't answer my questions, just send automated emails, don't call back. I'm so frustrated. I'm never going to see my money am I? Effectively I've been stolen from by them. I have opened a case with the financial ombudsman, has anyone had any luck this way?
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