Parcel delivered but tracking not updated, payment on hold.

MarieAlice
Contributor
Contributor

Hello,

 

I sent a parcel with USPS to a customer in France, I added the tracking number on Paypal.

 

My customer told me she received the parcel yesterday, but the tracking number is not updated and still "in-transit". So my money is on hold since then.

I don't understand why, especially because I asked for a signature too.

 

Is there any solution I can do to release the payment?

 

Thank you and have a good day.

 

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.