PLEASE HELP

[Chloeclau]

My money is on hold. Im not a seller but the sender sent it that way we tried to follow the rules and choose sent tracking manually it shows that the process will took 7-14 days. There's no received confirmation option on the senders account that's why she can't confirm it. I badly need my money. Again its not a payment for goods and services

[kernowlass]

@Chloeclau 

When funds are released.
1.
Normally funds are released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals approved shipping carriers / Paypal shipping.
2.
If you don't send with tracking then funds are released at 21 days.
3.
If you are selling items to be collected OR virtual items OR services where tracking is not appropriate then you can mark the transaction as processed and the buyer 'may' have the option to confirm receipt on the transaction on their Paypal account. IF the buyer agrees to do so and IF the option is available to them then funds may be released earlier for you, however that is not guaranteed.
4.
If its an ebay sale then funds from ebay may be released earlier with positive feedback.