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Yesterday I added my new debit card to my PayPal account and verified my ACH transfers with the same bank the debit card is with. I then requested PayPal to transfer my $50 balance from my PayPal wallet to my debit card and paid the $0.25 fee to have it transferred within 30 minutes. As soon as I clicked complete PayPal notified me that my transfer is under review via email saying - "For security reasons, we need a bit more time to review your transfer request. This process can take up to 24 hours. If it passes our review, we'll release it and then the regular withdrawal timeframe (about 30 mins) will then take effect. We'll email you as soon as we have an update." (No further emails since they've sent this one...)
Is there any way I can help resolve this issue and receive my money? I also have an additional $45 that I want to transfer to my debit card. If I try to transfer that to my debit card now will that also get bumped into a security review since the 1st one is still under review? Anyone have any idea how long this is going to take? So far I've been disappointed with how long every transaction I try to do on PayPal takes! It used to be instantaniously for mostly everything but lately all my transactions hit a dang block of some sort. It makes me look into other services moving forward.I called PayPal and waited on hold for 30 minutes to see if I personally talked to an agent maybe they can help verify that it is my personal debit card and I requested the transfer so there is no need to place a hold on my money for security reasons. The agent told me there's nothing I can do and that it can actually take up to 72 hours(!!) to resolve through their system.
edit - tried to transfer my remaining $45 and same thing happened. ANOTHER security hold. Called paypal again and they could not give me any answers they act completely clueless! Tried to blame it on my bank and this time told me it may take DAYS to get my money. Made ZERO sense with what she was saying. I called my bank and everything is gravy on their end. This is all paypal being shady af. Unhelpful. Stupid. Unintuative.
I just tried to transfer the remaining $45 to my debit card and now BOTH transactions are under review. Who can I contact to resolve this? Please! I really need this money. It is MY money.
I just called again and the PayPal customerf service agent literally made NO SENSE with what she was saying!! She was just putting random phrases together about banks and hold going in circles saying it was my banks fault when it clearly says on my account that PayPal is the one holding my money for review. I WILL NEVER use PayPal after this for absolutely ANYTHING ever again!! Why can't I get any help from PayPal? I need my money! I need answers!
EDIT - I went ahead and called my bank just to confirm. My bank says they show nothing from PayPal and that my debit card is working just fine. This means 100% it is PayPal holding my funds from me for no reason. Their little deadlines mean nothing as well! I am going to warn everybody about using PayPal. I will start an internet cruisade if I do not get my money today.
I am running a business - I do not have time to sit on hold for hours on end with a "helpdesk" that does not seem to exist.