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PAYPAL SECURITY HOLD ON TRANSFER/WITHDRAWAL

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Contributor

PAYPAL SECURITY HOLD ON TRANSFER/WITHDRAWAL

Yesterday I added my new debit card to my PayPal account and verified my ACH transfers with the same bank the debit card is with. I then requested PayPal to transfer my $50 balance from my PayPal wallet to my debit card and paid the $0.25 fee to have it transferred within 30 minutes. As soon as I clicked complete PayPal notified me that my transfer is under review via email saying - "For security reasons, we need a bit more time to review your transfer request. This process can take up to 24 hours. If it passes our review, we'll release it and then the regular withdrawal timeframe (about 30 mins) will then take effect. We'll email you as soon as we have an update." (No further emails since they've sent this one...)

Is there any way I can help resolve this issue and receive my money? I also have an additional $45 that I want to transfer to my debit card. If I try to transfer that to my debit card now will that also get bumped into a security review since the 1st one is still under review? Anyone have any idea how long this is going to take? So far I've been disappointed with how long every transaction I try to do on PayPal takes! It used to be instantaniously for mostly everything but lately all my transactions hit a dang block of some sort. It makes me look into other services moving forward.I called PayPal and waited on hold for 30 minutes to see if I personally talked to an agent maybe they can help verify that it is my personal debit card and I requested the transfer so there is no need to place a hold on my money for security reasons. The agent told me there's nothing I can do and that it can actually take up to 72 hours(!!) to resolve through their system.
 

edit - tried to transfer my remaining $45 and same thing happened. ANOTHER security hold. Called paypal again and they could not give me any answers they act completely clueless! Tried to blame it on my bank and this time told me it may take DAYS to get my money. Made ZERO sense with what she was saying. I called my bank and everything is gravy on their end. This is all paypal being shady af. Unhelpful. Stupid. Unintuative. 

44 REPLIES
Contributor

Re: pending debit card transfer withdrawal

I just tried to transfer the remaining $45 to my debit card and now BOTH transactions are under review. Who can I contact to resolve this? Please! I really need this money. It is MY money.

Contributor

Re: pending debit card transfer withdrawal

I just called again and the PayPal customerf service agent literally made NO SENSE with what she was saying!! She was just putting random phrases together about banks and hold going in circles saying it was my banks fault when it clearly says on my account that PayPal is the one holding my money for review. I WILL NEVER use PayPal after this for absolutely ANYTHING ever again!! Why can't I get any help from PayPal? I need my money! I need answers! 

 

 

 

EDIT - I went ahead and called my bank just to confirm. My bank says they show nothing from PayPal and that my debit card is working just fine. This means 100% it is PayPal holding my funds from me for no reason. Their little deadlines mean nothing as well! I am going to warn everybody about using PayPal. I will start an internet cruisade if I do not get my money today.

New Community Member

Re: pending debit card transfer withdrawal

This happened to me when I tried to transfer my RENT that is time sensitive and Customer Service says nothing can be done, your money is basically taken and held by them for EXACTLY 24hours (verbage leads you to believe it could be before but it’s exacrly a 24-hr hold). Absolute ludacris practice, @PayPal it is not YOUR money to re-direct to your internal security system and take out of our account and then not have any way to reverse the transfer or expedite the security review process. Insane!!! I hate PayPal now. The branch manager said “PayPal focuses on security, not timeliness”— then make that VERY clear to your users that any transfer could be held for 24-72hrs for security review so we can decide if the risk is worth taking, especially if the transfer is time sensitive for some of us, which is very common! PS: I want my f****** 25¢ reimbursed because my transfer wasn’t “In a matter of minutes!”
Contributor

Re: pending debit card transfer withdrawal

If you even was ever able to use your money again then you're lucky because they have not giving me mine at all they just keep on telling me to send it and then I had to wait 24 hours and it comes right back to my account because they said I have an internal security hold on my funds because I tried to receive my funds so please be careful trying to get your money this is a sick criminal company
Contributor

Re: pending debit card transfer withdrawal

This is the exact same thing that's happened to me word for word they are criminals we all need to get together and file lawsuits on them I'm filing my small claims court lawsuit already got my lawyer this is against the law every time you call them they tell you to keep trying to send it and then they say oh it's all your fault because you kept on trying to send it or send it to a card or to a bank but every time you call them they act like they don't know there's no problem they send you to the card company and in the car company send you them and then when it all comes to a head and you're flipping out on them they say that there's nothing they can do about it and that you can send it back to the people you got it from or just let it sit there until maybe one day you're able to spend it again what they're doing is they are using our money building interest on it and they're trying to force us to take their new card that they're putting out on the market it's a new PayPal card they're trying to get rid of everybody else they are criminals and we all need to sue them the same time
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Member

Re: pending debit card transfer withdrawal

Hi did you ever receive your money I'm experiencing the same thing if so, how long did it take?
New Community Member

Re: pending debit card transfer withdrawal

It has been 6 days for “ instant bank transfer “ and I still haven’t recieved my money. They said after 7 days call them back.
Member

Pending debit card transfer withdrawal

All of the sudden without warning my last 2 Withdraws were put on hold for security review. Customer service is absolutely no help at all and cannot even tell you what this so called security review is and how to avoid it. I called them and explained that I am with animal rescue and the money that is sent to me are donations for critically sick or injured animals to get emergency vet care and if we cannot withdraw the money then the pet cannot get the EMERGENCY VET CARE they need. Due to this hold 2 extremely sick cats did not get the EMERGENCY care they needed and 1 lost due to this hold. Paypal killed an 11 year old cat named Charlie. After Charlie's people of 11 years broke his heart by dumping him in a very high kill shelter like yesterdays trash without so much as even leaving his name because they could no longer be bothered with him. Paypal then did not give a crap about him and he died. I called Customer Service after Charlie died and explained this to them and the girl told me that my hold would be off in 1-2 hours. I told her if she could guarantee me that hold would be off then I could still get the other critically sick cat to the vet. She guaranteed it would be off so I took the cat to the vet 2 hours later. The hold was never taken off. I called Customer Service again this time talking to a supervisor and he could not explain this Security review or how to avoid it either. Evidently The President of the United States cannot even reverse a security review. Which I frankly consider major BS. Think about all the money going through Paypal on a daily basis and think about all the interest they can make by doing these 24 hr so called security reviews. Yes I am very mad. We are a 501C3 non profit rescue and I spoke to our attorney and from what he explained this is not legal. 1st they must tell you before they put a hold on your money and give you the option of not going forward with the withdraw knowing there will be a hold. They must explain what the review entails and must give you the results of the review. Not to mention this is my 2nd time in a row for this to happen within a week which is not legal. They are not contacting me to verify any information so exactly what is this review other than a scam to make money. Not only is Paypal responsible for a cats death due to the fact they did not honor their word a release the hold that was guaranteed it cost me an extra 350.00 at the vets office because we lost our rescue discount for non payment at time of service. We did not even have that much in donations. Most rescues use paypal to send and receive money and we are already banding together across the US to find an alternate solution and our attorney is working on Justice for Charlie and we will not stop. This security review is nothing more than a Greedy Company to make make money. In my opinion Paypal is headed for a huge class action law suit. RIP sweet Charlie. I am so sorry so many people let you down.
Contributor

Re: pending debit card transfer withdrawal

If I was you I would stop trying to receive it because basically if you try more than a couple you know once or twice they end up putting a serious security hold on it and you won't be able to do nothing with it and they'll never tell you how to get it out they'll tell you to send it back where it come from so just stop trying to use it and contact them and try to talk to a supervisor or something they do this to you for trying to spend your money they don't want you putting it on a prepaid card or sending it to a bank they are criminals they want you to leave it in their account or use it on their new debit card because that's going to be the advice I give you don't keep trying to use it even though they tell you to keep going in and trying to transfer the money over and over and over do not do it because you will end up getting internally locked out of your account from security and no one can get you unlocked from what they say