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PAYMENT ON HOLD

Prachi_G
Contributor

PAYMENT ON HOLD

Hi,

I'm a new user of PayPal. I made my first transaction by receiving money from someone. Now it shows ON HOLD even after I've updated the shipping status to ORDER PROCESSED as I'm a freelancer and the order has already been completed. It show's a message "You have successfully updated shipment information. You’ll get your money within 1 day of delivery." How long do I have to wait even after updating the status ? Please help.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: PAYMENT ON HOLD

@Prachi_G 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.