Order payment on hold - how to confirm for curbside pick up?

[ouaccentennial]

Hello - we have a number of transactions on hold and I need to confirm the correct way to note these are curbside pick up for our orders so that our payments will be taken off hold. For the orders that we do ship we have put in the tracking information, however most of our orders are for curbside pick up and thus no shipping confirmation can be made. Is it better to mark Product and list the tracking as curbside pick up/carrier other... or chose service/virtual product?

Any help is greatly appreciated. Thanks.

[kblyth]

I am having the same problem. I never ever had holds and now i am getting holds. Most are curbside pick up orders, so I need to know the correct way to handle this to access these funds asap.

[charmanderrr]

Hi @ouaccentennial 

Thank you for reaching PayPal.

Im sorry you were not able to access the money right away.

here are several reasons why money will be put on hold, please see below article. 

https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-...

For the money that is on hold, for this to be released please visit the link below.

https://www.paypal.com/us/smarthelp/article/faq3743

If you find this helpful, kindly enrich the community with a kudos or accept it as a solution. Thanks and stay safe!