Oops Sorry! The withdrawal could not be completed

[Cieloh]

Hi guys, I've been trying to withdraw money to my Mpesa account from about 5 hours ago. But everytime I do I get an error message saying the withdrawal could not be completed. What could be wrong??

[Ian28]

Wait for 48 to 72 hours before trying again. Do not attempt to do so before this time frame elapses. It worked for me.

[Jackline100]

I have the same problem

[PayPal_Callie]

Hi @Jackline100 - 

Thanks for reaching out through the PayPal Community about this. I am sorry if you're running into issues withdrawing to MPesa. I would make sure that your PayPal and MPesa accounts are linked up successfully. You'll want to make sure that your phone number, email address, and names match on both accounts. If you still run into issues, you can find additional information through MPesa FAQ's directly. 

Hope that helps!

- Callie 

[Tariqkim]

I have the same problem 3days now

[savage15620]

What should I do if i wait for 48 hours and it doesn't work?

[Clerand89]

Hi. For the past two weeks now have been trying to redraw funds from my PayPal account to my M-pesa account but keeps refusing I had been instructed to wait for 72hours and try again and all still not helping please can something be done about my account for me cause I really need that funds for flight booking and paying someone.

[savage15620]

i have the same problem too

[Alkaline]

What can I do please this PayPal is wasting time

[savage15620]

thanks i really hope this will help