On hold

[Kat911]

It says a payment is on hold for 21 days. Will it get released sooner when the buyer receives the product? Or do they hold it for 21 days regardless?

[kernowlass]

@Kat911

Depends if its an Ebay hold for an Ebay transaction or a Paypal hold for an off-Ebay transaction.

[Kat911]

I dold an item on ebay and getting paid with paypal. So I am not sure who is holding it

[kernowlass · Accepted solution]

@Kat911

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage).

Info in this Ebay link below about Ebays hold.
http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html