On hold payment impossible to get help

[Jd3692009]

Hi I am trying to contact PayPal about a payment I have on hold I have proof of shipping and proof of delivery and I’m trying to contact PayPal and all it does is sends me thru to the collections department where I am told they can not help me the phone lines cut off is there anyway I can get thru or any help on here please Many thanks

[kernowlass]

@Jd3692009 

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Or wait the full 21 days?

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.