On hold balance issue

Hasib1
Contributor
Contributor

Hello community,

My buyer send me some amount personally but is on holding balance.I added the shipment process and an email has been sent to him.I know, When buyer accept the virtual shipment Paypal will clear the pending balance to my balance.My question is...How buyer can approve the request..He dose'nt know how to do that.

Thank you. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Hasib1

 

You can mark the item as shipped in the PayPal transaction details, and that should open up the capability for the buyer to go into the transaction details  and acknowledge receipt of the item. That should allow the payment to be completed.

 


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