Old debit card linked to account and haven’t received momey

Juliastraley77
Contributor
Contributor
I made a transaction on April 10th and chose not to do an instant deposit to my account. Now the payment says it has been transferred into my account already but there’s no money in it. I looked at my cards connected to my account and it looks like my old debit card was connected and it transferred to that one. But, I’ve made transactions before with my old card connected and it never has done this. I’m getting really worried that I’ll never see this money.
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1 REPLY 1

ZV2
PayPal Employee
PayPal Employee

Hello @Juliastraley77,

 

If you made a withdrawal to your old card, we can trace your funds after 14 calendar days. So if you won't locate your funds within this timeframe, please click HELP & CONTACT at the bottom of your PayPal account and file your issue with an agent.

Hope this helps.

ZV2

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