Not refund after confirm my debit card!

thanhhan31
Contributor
Contributor

I confirmed my debit card (MasterCard) to my Paypal account yesterday and after that i can't receive my money (1.95$ fee for confirm my card). My MasterCard have a function that automatically change the CVV after each 10 minutes. I think this function can be a problem. Can anyone help me?

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PayPal_Olivia
Moderator
Moderator

Hi @thanhhan31,

 

I'm sorry to hear that you've had difficulty getting a refund of the card confirmation charge.

 

While it is never a requirement to display your country and account type in your profile, it is helpful information to allow those like @kernowlass who want to help you, so they can provide the best response in situations where your location or account type may have bearing on the situation. In the absence of that information, the community can sometimes provide more general information. If you'd like to adjust this setting in your profile, you can go to Preferences > Preferences Tab > Privacy, or click this direct link

 

In this case, your region doesn't have impact on the solution, and I'm happy to help!

 

The revolving CVV feature that you describe may indeed be the issue here. A customer service representative will be able to look into the situation and offer options. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

I hope this helps.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@thanhhan31

 


Sorry can't help you. You have not shown what country you are in on your profile OR said what country you are in. As Paypal is country specific then we can't advise without knowing that information.


Advice is voluntary.
Kudos / Solution appreciated.
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Solved

PayPal_Olivia
Moderator
Moderator

Hi @thanhhan31,

 

I'm sorry to hear that you've had difficulty getting a refund of the card confirmation charge.

 

While it is never a requirement to display your country and account type in your profile, it is helpful information to allow those like @kernowlass who want to help you, so they can provide the best response in situations where your location or account type may have bearing on the situation. In the absence of that information, the community can sometimes provide more general information. If you'd like to adjust this setting in your profile, you can go to Preferences > Preferences Tab > Privacy, or click this direct link

 

In this case, your region doesn't have impact on the solution, and I'm happy to help!

 

The revolving CVV feature that you describe may indeed be the issue here. A customer service representative will be able to look into the situation and offer options. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

I hope this helps.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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thanhhan31
Contributor
Contributor

Maybe i'm hurry, the refund has come back after over a day. Sorry for this inconvenience and thanks all!

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PayPal_Olivia
Moderator
Moderator

Hi @thanhhan31,

 

That's excellent news! Thank you for the update!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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Alex0012
Contributor
Contributor

Hi Olivia! Was your "Not refund" problem solved?

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