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Not receiving verification sms

SOLVED
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New Community Member

Re: Not receiving verification sms

Not receiveng the SMS, no filters enabled and when I click "Try another way" there's NOT another way. Getting sick of it really....

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Contributor

Re: Not receiving verification sms

I've called and tech support seems unconcerned by the issue on all levels.
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Moderator

Re: Not receiving verification sms

Hi @tgyamibakura,

 

Thanks for posting in the PayPal Community forums for help with this issue. I know you and many others here have had a problem with this feature and I understand why that would be upsetting.


As the marked solution for this post states, it can be a setting on your phone and it is best to contact your phone services provider for assistance. In my experience, there are additional other factors that can come into play.

 

Those include:

 

  • The telephone contract is in a name that does not match your PayPal account.
  • The telephone services provider's network is not considered secure enough. This has been the case with providers such as Cricket in the past. However, I think they may have resolved that issue.
  • The telephone contact is a business plan and not a personal plan. If the number is registered to a business, it may not be able to confirm your identity.
  • You may be in a poor service area. 

I hope that this list of possible issues help illustrate what the problem might be for you and many others. As a payment processor, PayPal's technical teams aren't really equipped to troubleshoot issues with your mobile phone's SMS settings but these are some common reasons this feature doesn't work. At this time, new updates have been released to help verify an account holder's PayPal account in different ways. 


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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Re: Not receiving verification sms

I will try to reply to this post and see if it works for me, too.

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Member

Re: Not receiving verification sms

Same problem on two accounts, both on my Russian and Israeli (very real) credentials. This is just outrageous. Trying this as well.
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Member

Re: Not receiving verification sms

I have the problem too. When are these lazy people at PayPal gonna fix this!!!!!

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Member

Re: Not receiving verification sms

I'm unable to receive the verification sms 😞

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New Community Member

Re: Not receiving verification sms

Same for me, tried several times now. I downloaded the app instead an then i could log in and transfer money
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Contributor

Re: Not receiving verification sms

I have same issue with Belarusian mobile operator.
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Re: Not receiving verification sms

Completely ridiculous!