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I'm sorry to hear that you're each not receiving the verification SMS from PayPal. If you've checked with your provider to ensure that you are not filtering or blocking any types of texts, please also make sure that you are not blocking any specific numbers in your device's local settings as well.
If both those things have been checked, you can call customer service to report the issue so that a representative can take the report and forward it to our technicians to look into.
I hope this can be resolved quickly for you!
Same problem for me. I contacted Paypal twitter support and Paypal phone support, nobody could help me. It's very frustrating to be blocked to use this service. And more frustrating is Paylpal denying the existence of this issue for us.
Hello Everyone, I'm sorry to hear of the problem getting through to us. If you're unable to receive the SMS you can always call us as a guest. Regrettably, I can't guarantee when you will get through to a teammate as they answer the calls in the order in which they are received. We will definitely, pass on your feedback to our engineers. I hope this helps.
Please, you must escalate this issue to your Engineers. It's a real problem affecting a lot of people. You pay those guys to work to help your customers, so you need to escalate this as soon as possible.
I keep getting those Paypal emails asking me to update my personal info, in particular the contact number. They must assume that everyone has a smart phone?? I do, but it is a pay as you go phone. I receive and send text messages without a problem and do receive security numbers from other systems. Just the Paypal one that does not work, it seems. It should be Paypal that makes this 100% foolproof. For now, I will just ignore the requests to update. If my Paypal account stops working, so be it!