Not receiving verification sms

snuxiig
Contributor
Contributor

Hello, as of about 3 days ago I cannot send money. Every time I go to send money, it says they need a quick security check. Every time I choose a “text” I do not recieve it. When I choose “call” on the other hand, it goes straight to a screen which says “sorry, we can’t verify it’s you” without even giving me a call. This is very frustrating as it was working fine a few days ago. I have metro pcs as my carrier, hope that helps. Any help will be appreciated, thank you.

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255 REPLIES 255

HondVanBabylon
Contributor
Contributor

Completely ridiculous!

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Temp20220916G
Contributor
Contributor
I have the same problem with T-Mobile in the Netherlands. Has anyone found an actual solution?
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siiva108
Contributor
Contributor

I'm experiencing the same issue, in Canada. I tried 3 different mobile numbers, all on different networks, and haven't received the sms code on any of them. HELP!!

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normacarole100
Contributor
Contributor
Same problem in Jamaica
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Brightonuk
Contributor
Contributor

Spoke to T-Mobile they had me re-set the phone which cleared all my blocked contacts apparently I has inadvertently had blocked Paypal

As I had hundreds of blocked contacts (Fricking Spammers) the reset to defaults cleared all of them out and I received my auth code from Paypal

Mine is a Samsiung S8

Settings > About Phone > Reset > Reset Settings (Reset Setting to their defaults)

 

Hope it helps 

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Temp20220916H
Contributor
Contributor
I tried this solution and it worked reset to defaults and i somehow must have blocked paypal so not paypal fault afterall it was me. Anyway all good again.
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Landymoan
Contributor
Contributor

I wouldn't mind, but i don't use my phone for anything other than calls and texts. I'm just trying to log in to my account!!!!!

What use is security if it stops EVERYONE from getting in?

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Donchov
Member
Member
I have the same issue and PayPal support don’t seem to be very cooperative
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doodle485
Member
Member

I had the same problem (UK) and came on this forum to try to find an answer. After logging in to the forum (which didn't need an SMS) I found I was able to log into my Paypal account too with no SMS requirement. No idea why this worked, but very glad that it has!

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Samvega
Member
Member

Happening to me in the UK also.

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