Not receiving verification sms

snuxiig
Contributor
Contributor

Hello, as of about 3 days ago I cannot send money. Every time I go to send money, it says they need a quick security check. Every time I choose a “text” I do not recieve it. When I choose “call” on the other hand, it goes straight to a screen which says “sorry, we can’t verify it’s you” without even giving me a call. This is very frustrating as it was working fine a few days ago. I have metro pcs as my carrier, hope that helps. Any help will be appreciated, thank you.

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255 REPLIES 255

I installed the PayPal App about a week a ago and I still cannot receive a 6 digit code yet, I'm very frustrated because I have money wainting to be sent to me but hey **bleep** the customers right!? IN MY OPINION EVERYONE SHOULD GO WITH CASH APP WAY EASY TO USE AND EASY PROCESS TO APPLY
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trying idea hope it works.same prblm for me

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Grubhart
Contributor
Contributor

same problem here i'm from Peru, i want to activate 2FA and i don't receive the sms, this is really a problem since my account is not totally secure without this

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Ansisj
Contributor
Contributor
Add to your contacts list: Name: PayPal Phone number: 62226 Or change Sms app on Android.
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Riyodj
Contributor
Contributor
I've tried to add paypal phone numver +62 226 But still no effect. I've changed my sms app to google sms app.
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TaniaGaleano
New Community Member
Same problem here, I'm from Nicaragua.
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Riyodj
Contributor
Contributor
I cant verify my phone. I tried to verify it by sms verification but no sms delivered to me. So i cant enter the verification number. Indonesian with Telkomsel. I've been trying this about a weeks, but still no sms verification.
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mamuf
Contributor
Contributor

Same here. Doesn't matter if I click the "Resend" button. No text message received.

 

Is anyone from PayPal actually reading these community forums?

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kurasdan
Member
Member

I have IOS12  on an iPhone 8.  I'm trying to purchase extended services from an app via the app itself.  I get the window that PayPal is sending a verification code to my phone and press "Continue".  I then get an new blank white screen.  I have no problem with regular text messaging.

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Ririri
Contributor
Contributor

I have the same problem. I'm from Indonesia using Telkomsel. I'm using iPhone 8+. Tried restarting the phone, resending the sms, nothing works.

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