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Not able to remove bankaccount, without pending transactions.

New Community Member

Not able to remove bankaccount, without pending transactions.

Hi community,

 

This is first time I am here, I hope you can help me out, I am contacting here due my deafness, I can't call customer service. 

Anyway, I have a bank account which I am not using it anymore, I cancelled the account and am using another bank. But I am not able to remove the bank and he keeps withdrawing money, I want to prevent that, how to remove my bankaccount?

 

I get this error:

Sorry, you can’t remove this bank account because of a pending transaction. Please try again later.

 

But I don't have pending transactions right now.

 

Peter.

1 REPLY 1
Moderator

Re: Not able to remove bankaccount, without pending transactions.

Hello @studiorijpkema,

 

Thanks for reaching out! I'm sorry to hear you're running into some issues removing that old bank. I can understand how this can be a bit cumbersome. Normally, it's an older payment or order that's still pending from one of the merchant's you've purchased from. I'd recommend reaching out to our Customer Support via Facebook private message or Twitter direct message. They'll be able to make sure you're concern gets into the right hands for review.

 

Best of luck!

 

 - Jon K


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