Not Receiving Money

[Heather823]

Hello dear users.

I have recently sold a virtual item from ROBLOX to my customer. The customer has recieved the item and delivered the money, but somehow it is still in my "Pending". I have updated the tracking info a bunch of times, and it said that i had to "deliver", or "fullfill" the order. Would anyone mind explaining how to do that to me?

Thanks.

New Paypal User

[kernowlass]

@Heather823 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service OR no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.