No tracking number

Lalemonade
Contributor
Contributor

Hello,

 

I sent out packages today that were media mail.  I used the self service kiosk.  I’ve never used the kiosk for media mail before.  There was no media mail option so I chose envelope.  I didn’t realize until I got home that there are no tracking numbers.  Any suggestions what I should do?

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @Lalemonade,

 

Thank you for your post! 

 

In order to be eligible under our PayPal Seller Protection Policy, the item must be trackable. I would suggest you contact directly the shipping company.

 

I hope this helps.

 

Cristina

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