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Lalemonade
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Posted on
Aug-18-2019
02:35 PM
Hello,
I sent out packages today that were media mail. I used the self service kiosk. I’ve never used the kiosk for media mail before. There was no media mail option so I chose envelope. I didn’t realize until I got home that there are no tracking numbers. Any suggestions what I should do?
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PayPal_Cristina
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Aug-21-2019
04:56 AM
Hi @Lalemonade,
Thank you for your post!
In order to be eligible under our PayPal Seller Protection Policy, the item must be trackable. I would suggest you contact directly the shipping company.
I hope this helps.
Cristina
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