Newbie question

[Fragmented]

Being of a certain age I really don't use PayPal but the guy I sold something to on ebay has paid via PayPal although I specifically stated not PayPal. 

I want to return this payment but when I finally got into my account it says the fund are being held by Ebay. 

I've tried all the tabs and drop down boxes but can't find how to do it.

Help please

Thanks 

[kernowlass]

@Fragmented 

Its against Ebay rules to refuse Paypal payments.

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).
Info in this Ebay link below about Ebays hold.
https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...