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Negative balance from a purchase which was not mine

matteobdg
New Community Member

Negative balance from a purchase which was not mine

Hello everyone,

I have a -611,99 euro negative balance on my PayPal account.

 

I found a receipt of 611,99 euros that I knew nothing about, so once the money was taken from my bank account, I got a refund immediately.

 

On the receipt of the purchase you can also see that it is not mine because there is a name of another person, which I never heard of before. 

I tried to contact a Customer service agent here on PayPal on the chat, but all she is doing is copy-pasting messages on how to pay this money. 

 

I have no intention of paying this 611,99 euros because I never bought anything for that amount of money.

Thanks for your help

 

 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Negative balance from a purchase which was not mine

@matteobdg 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.