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Need to dispute a payment but don’t have access to it

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Contributor

Need to dispute a payment but don’t have access to it

I bought something off Depop for £84 and used PayPal. It has been 6 weeks and the seller has been unresponsive. He did not follow Depop guidelines and sent the package untracked. I have his number, email, and the PayPal receipt of the transaction. Unfortunately, I cannot access and dispute it as I have changed PayPal region and cannot see any of my old transactions. I really need this money and would appreciate if someone could help me.
3 REPLIES 3
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Esteemed Advisor

Re: Need to dispute a payment but don’t have access to it

@vedmaddison 

 

Contact customer services as they may be able to open the dispute for you?

Failing that if you funded the paypal payment via a credit card then have you considered a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Need to dispute a payment but don’t have access to it

Hey, I can’t contact them. There are no people on the helpline and I cannot dispute anything. Please could you help me 😞
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Esteemed Advisor

Re: Need to dispute a payment but don’t have access to it

@vedmaddison 

 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.