New to the community? Welcome! Please read our Community Rules and Guidelines
Contact customer services as they may be able to open the dispute for you?
Failing that if you funded the paypal payment via a credit card then have you considered a chargeback?
Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.