Need help with a negative balance

tabel0421
Contributor
Contributor

I am dealing with granting a refund to an ebay buyer and it ended up with my paypal account in the negative.  I tried to see if I can add money to negate this but it won't let me. I press add money, it gives me a notice about a negative balance, then it sends me to my bank and card accounts that are linked but no way to submit the request to add money. I need help with this and it is a struggle to get help from paypal themselves

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