We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
up to 21 days. You can get it released sooner if tracking number is provided and PayPal's system confirms delivery, or click "Add Tracking" button in the transaction details, select an order status and then contact sender to 'confirm receipt' on their end of the transaction by logging on to their PayPal account to release funds.