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This is not good for the sellers. I have been an Ebay member for years but stopped selling for a while, started back and now they are holding my funds. It makes it difficult for me to even sell anything because I can't afford to have my money tied up....
So if someone was to sell their first item ever on ebay with no plans to sell anything else in the future, how long would they need to wait for their funds to clear?
If its Ebays and not Paypals hold (off-Ebay) then it when tracking shows delivery of the item + 3 days.
I didn't realise that paypal can do this, they are different services and different companies now. Ebay has no authority over this and certainly not over paypal, as they are different companies. Could somebody show me the link to the paypal policy that strangely restricts payments from ebay???
Paypal does not, Ebay do.
Ebay (if its Ebays hold), tell Paypal when they can release the funds under Ebays new seller hold.
You are correct in that paypal refund the buyer anyway whether funds are held or not. But the difference is that Paypal would refund with THEIR money and then they have to chase the seller to pay them back again, whereas if the funds are on hold they are available to send back to the buyer.
That is why for 'new sellers' with unproven records they hold the funds for a period of time to protect themselves (not the buyers) from having to pay off if a new seller takes the money and runs.
As for your brother normally a dispute for non receipt of item fails if the seller provides trackable proof of delivery of the item to the buyer, supply that and you don't lose out.
Did you phone customer services and ask why the buyer was refunded if you have trackable proof of delivery?
Or was is over the xxx amount that means you have to have signature confirmation as well?