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I'm sorry but i disagree, as a seller myself i have a responsibility to get an item to a buyer that has paid me for that item.
If you bought from Amazon and it did not arrive would you say 'oh well, i knew it was going to be sent non tracked so its my fault' or would you want a refund?
I send items not tracked sometimes but at MY risk and not the buyers.
Absolutely understand why either company would hold funds to protect the buyer...it's the millions of times they claim it's for the buyer's protection when the buyer has confirmed delivery and left positive feedback and paypal and/or ebay are still holding the funds!!!!!
Sorry you are having issues with a buyer and I hope you are protected...
I as a seller am not protected against the evil giants of paypal and ebay!!!! EVIL!!!!
"I'm glad Paypal holds the money for a period of time. I have been waiting two weeks to receive an item I bought on eBay it has never came and the seller doesn't respond to any messages since the day the seller marked item shipped,except once when item didn't come on promised date l sent a message to ask why it was not delivered sellers last and final response "give it another day or two. Still hasn't arrived now working with EBay to get my money back."
How is this scenario even possible with package tracking? You're just making this up.
Not every seller sends trackable.
This is EXACTLY what happened to me. I sold an item on ebay after not selling something for a few years. The buyer's payment showed up in my "pending payment" status and explained that a payment may be held for 21 days UNLESS you provide tracking information, etc. So, I did that. They still held the payment and now the buyer has cancelled the sale and I'm out of the money. I opened up a case in the resolution center but how do you get around the fact that you need to get to the money, you provide tracking information and ship the item and now I'm out of 270 bucks? SO annoyed!!
It sounds like we’re holding the money because the transaction may involve higher than usual risk. This is because:
The selling price of this items/order is inconsistent with your recent sales
The transaction is inconsistent with your business model
You’re selling an item that can potentially cause dissatisfaction with customers
Your account selling activity was inactive for a while
You have had some claims open against you recently
Here’s what you can do to speed things up:
In your PayPal account, mark the item as sent. Your money will be available within 7 days of the postage date or 14 days for international shipping.
I have found that the quickest way to get your funds released is to try to avoid using PayPal at all costs. It might be difficult with Ebay, for all other transactions there are better supported options like Square and QuickBooks. PayPal holds your money longer than almost all of their competitors. To use PayPal as a business option is absurd. There's no way to establish a cash flow. My advice would be to investigate better options until PayPal can keep up with their competitors.